customer service

And This Is Why Customer Affection For Southwest Airlines Doesn’t Expire

Southwest Airlines aircraft preparing to take-off in Chicago. getty Southwest Airlines just showed a little more love towards its customers. The airline recently announced that the travel vouchers it issues when customers cancel a non-refundable flight will no longer expire. Previously, Southwest adhered to the standard industry practice of requiring passengers to use travel credits …

And This Is Why Customer Affection For Southwest Airlines Doesn’t Expire Read More »

Airline takes infant’s first-class seat and puts him in lap

A row of American Airlines jets sit on the tarmac, as seen from the seventh-floor roof of the hourly parking structure at Charlotte Douglas International Airport on Friday morning, July 1, 2022. Arthur H. Trickett-Wile atrickett-wile @ charlotteobserver WILLOW SPRING For his infant son’s first flight, Timothy Ketcham took the extra steps, for both comfort …

Airline takes infant’s first-class seat and puts him in lap Read More »

3 Customer Experience Opportunities In The JetBlue And Spirit Airlines Merger

Photo by Robert Alexander / Getty Images Getty Images JetBlue’s purchase of Spirit Airlines provides a great opportunity to improve the budget carrier’s customer experience Airlines need to humanize air travel and think of their customers as people, not just dollars. Spirit must create a smooth experience across channels to reduce frustration and redundancies. In …

3 Customer Experience Opportunities In The JetBlue And Spirit Airlines Merger Read More »