Qantas will raise fares by more than 20 per cent and charter fewer flights just a day after the embattled airline announced a ‘staggering’ drop in profits.
Customers will pay an extra 10 per cent on domestic fares and 20 per cent on international fares, with travelers to fork out an additional $ 300 for some flights.
A flight from Melbourne to Sydney would cost $ 250 instead $ 230, while flying from Brisbane to the Harbor City could jump from $ 269 to $ 295.
Qantas has blamed the price hike on the rising price of fuel and unprecedented levels of staff sick as it works to recover from recent hits to its reputation.
The carrier has been plagued by delays, cancellations, long boarding times and luggage handling woes ever since international borders reopened last November.
Qantas CEO Alan Joyce said, on average, at least 320 pilots are calling in sick every day, in addition to a number of air hostesses, bag handlers and ground crew.
On Thursday, Mr Joyce announced Qantas had suffered a $ 1.9billion loss and had failed to provide customers with adequate customer service (pictured, passengers in Sydney)
Qantas CEO Alan Joyce (pictured) said on average at least 320 pilots are calling in sick every day in addition to a number of air hostesses, bag handlers and ground crew
On Thursday, Mr Joyce announced the airline had suffered a $ 1.9billion loss and had failed to provide customers with adequate customer service.
In a press conference, the CEO acknowledged Qantas needed to do better and said seven-day Covid isolation periods were to blame for staff shortages.
‘All of this resulted in well-publicized problems: long queues, delayed flights and misplaced bags,’ he said on Thursday.
‘It was incredibly tough for our people and deeply frustrating for our passengers.
‘It simply wasn’t good enough, and for that, we have apologised.’
Mr Joyce announced the Qantas Group had posted an underlying loss of almost $ 1.9billion.
He said the Covid-19 pandemic had cost the flagship airline more money in the past three years than they had made in the last five.
The CEO said the figures were ‘staggering’ and admitted it had been a tough year.
In a press conference, the CEO acknowledged Qantas needed to do better and said seven-day Covid isolation periods were to blame for staff shortages (pictured, passengers in Sydney)
Mr Joyce has dismissed calls for him to resign and said the airline had apologized for it mistakes (pictured, a passengers arrives in Sydney’s International Airport)
‘That brings our total losses since the start of the pandemic to more than $ 7billion and takes lost revenue to more than $ 25billion,’ he said.
‘The past year has been challenging for everyone. The fact we’ve been able to steer through this is remarkable. ‘
In the same press conference, Mr Joyce hit back at calls from the Transport Workers Union (TWU) for him to resign as CEO after he gave all frequent flyers a $ 50 ‘apology voucher’ for the slip in service standards earlier this week.
He dismissed the calls and said the airline had apologized for its mistakes and acknowledged Qantas hadn’t been delivering on what customers expected.
‘I think I’ve have more resignation requests than any other CEO and probably any other public figure out there,’ he said.
‘I think (former CEO) Geoff Dixon had that before I had the job, and I’m sure the next CEO will have to save the same team to be able to manage or work with.
‘We’re the only airline I can say that’s regularly been doing that and that’s the right thing to do, and we’ll keep on doing it.’
On Sunday Qantas CEO Alan Joyce personally delivered an apology in a video and email to its members and offered a $ 50 travel credit for frequent flyers
Mr Joyce said he was confident the airline would recover from the ‘staggering’ losses and return to pre-Covid levels of profitability by the end of this year.
He said the airline was racing to bring more aircraft out of storage as more people get back to travel after months of border closures.
On Sunday, the CEO offered frequent flyer customers a $ 50 ‘apology voucher’ and apologized the return to flying hadn’t gone smoothly.
‘Over the past few months too many of you have had flights delayed, flights canceled or bags misplaced,’ he said in a video on Sunday.
‘There are good reasons why, but when it comes to what you expect from Qantas, it’s not good enough.’
The $ 50 travel credit can be used by passengers when purchasing a return Qantas flight
Qantas’ frequent flyer site crashed on Monday morning as thousands rushed to claim their sorry credits, preventing travelers from accessing the benefits.
The travel credit can be used by passengers when purchasing a return Qantas flight.
Frequent flyers with a silver status and above will also be able to access the Qantas club or international business lounge.
QantasLink topped the list for canceled flights in April this year with 591 getting the chop closely followed by Qantas with 426, data from the Bureau of Infrastructure and Transport Research Economics revealed.
May was even higher with one in every 13 Qantas flights canceled or 7.6 per cent of the airline’s total flights, up from 5.1 per cent the previous month.