DOT airline refund rules need clarifying. Agency seeks public input.

The Department of Transportation is seeking public comments on when airlines should be required to give passengers refunds.

In an advanced notice of proposed rulemaking released Wednesday, the DOT said the proposed policy would offer travelers added protection if their flights are canceled or significantly delayed.

“Since early 2020, the Department has received a flood of air travel service complaints from consumers with non-refundable tickets who did not travel because airlines canceled or significantly changed their flights or because the consumers decided not to fly for pandemic-related reasons such as health concerns, “said a statement announcing the public comment period.

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“This new proposed rule would protect the rights of travelers and help ensure they get the timely refunds they deserve from the airlines,” DOT Secretary Pete Buttigieg said in a statement.

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