Tourist blasts Myrtle Beach hotel after finding mold in room

A Myrtle Beach hotel has responded to a viral TikTok video from a tourist who claims the resort gave her a room with mold.

The video, posted by user kandy_flavored_kells, shows an oceanfront room at the Sea Mist Oceanfront Resort with mold on the floor, walls and furniture.

The TikTok user could not immediately be reached for comment.

Calls to the hotel were not immediately answered Tuesday.

In a Facebook post, Sea Mist called the moldy room an “isolated incident,” saying they have hundreds of renovated rooms available for guests.

What’s in the viral TikTok video featuring Myrtle Beach?

The woman in the video said it was the second room the hotel had offered them.

“Our first best friends getaway ever went straight to hell,” she said in the caption. “This was supposed to be our upgrade from giving us the wrong room initially. I have never seen anything like this in my entire life.”

Since the room was posted Saturday on social media, it has garnered over 300,000 likes and more than 30,000 comments as of Tuesday morning. In a follow-up video from the creator, she shares the video has been viewed more than 3.5 million times.

The room shown in the video is managed by the hotel but is owned by another party, which was not named, according to the resort’s post.

The hotel room was mistakenly given to the woman, and she was moved to another room that she stayed in for two nights, according to the hotel.

“The unit was on maintenance block to be treated for mold, which is a regular issue at every resort in a humid climate,” the post stated.

The tourist shared a second video on the platform the same day of a new room. In this post, she shows another room, which she said was “not too shabby.”

The room appears to be in better condition than the last one. There is no visible mold, and the room looks clean.

The TikTok user said after getting a new room, she was still traumatized.

“Initially received the wrong room, was upgraded to a disaster area and finally received a decent room in a newly renovated building,” the video’s caption reads. “Smh! What an experience we’ve had this weekend…”

She said in a separate video she spent more than $700 for the room and also called the whole ordeal “simply unforgettable.”

She also added that the hotel had not refunded her for the rooms.

The guest had been offered compensation, but she declined, according to the hotel’s Facebook post.

This story was originally published August 2, 2022 12:12 PM.

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