Not only will our electronic bag tags allow our guests to quickly drop-off their luggage after they arrive at the airport, the devices will also give our employees the opportunity to spend more one-on-one time with guests who ask for assistance and reduce lines at our lobbies, ”says Jain.
The activation is done by simply touching the phone used for check-in to the electronic bag tag, which has an antenna that powers and reads the information transmitted from the phone. The e-paper bag tag’s screen will then display the guest’s flight information.
Alaska’s electronic bag tags will display the guest’s flight information. Download video here.
Our electronic bag tag program is expected to reduce the time spent dropping-off checked luggage by nearly 40%.
In March, we launched a new self-bag drop system at San Jose International Airport, where guests can save up to a little more than four minutes. Our goal is to modernize travel at every major city we fly, from reimagining the lobby to testing innovative technology that streamlines the airport experience.
Alaska Airlines is the first US airline to pioneer this innovative electronic bag tag program here at SJC, ”said San José Mayor Sam Liccardo. “This program will modernize the check-in process and provide a more sustainable option for travelers.”
Rollout of the electronic bag tag program will happen in several phases. The first phase will initially include 2,500 Alaska Airlines’ frequent fliers who will begin using the electronic bag tags in late 2022. Mileage Plan members will have the option to purchase the devices early next year.
↓ Download rending of Alaska Airlines’ electronic bag tag. Download video b-roll.