Amex Platinum Concierge Made My Trip to London Incredibly Seamless

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A woman in the stands at Wimbledon with a tennis match in progress behind her.

The author, Rachel Dube.

Rachel Dube


  • On a recent visit to London, I took advantage of the Amex Platinum Concierge to help arrange my trip.
  • The American Express Travel team was able to secure tickets to exclusive events, like Wimbledon and BST Hyde Park.
  • I also saved money on my flights and gained extra perks at my hotel by booking with Amex.
  • Read Insider’s guide to the best travel rewards credit cards.

I’ve had The Platinum Card® from American Express

for over two years now. However, when planning my recent trip to London, I finally decided to take advantage of the American Express Platinum Concierge service.

By using the service, I was able to secure exclusive tickets to events in London, save over $2,000 on my business class flights, earn Amex points for future trips, and gain perks at my hotel that I wouldn’t have otherwise gotten if I booked alone.

The Platinum Concierge service was a one-stop shop for booking my trip. When I called, I was connected to the team of American Express Travel consultants who helped me arrange my entire vacation from start to finish.

Here’s why using the Amex Platinum Concierge was worth it.

We’re focused here on the rewards and perks that come with each card. These cards won’t be worth it if you’re paying interest or late fees. When using a credit card, it’s important to pay your balance in full each month, make payments on time, and only spend what you can afford to pay.

The Amex Platinum Concierge made trip planning easy and saved me money

Regular APR

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Recommended Credit Score

Good to Excellent

Regular APR

See Pay Over Time APR

Recommended Credit Score

Good to Excellent

Pros

  • Long list of travel benefits, including airport lounge access and complimentary elite status with Hilton and Marriott (enrollment required)
  • Annual statement credits with Saks and Uber

Cons

  • Bonus categories leave something to be desired
  • One of the highest annual fees among premium travel cards

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More Information

  • Earn 100,000 Membership Rewards® points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum Card®, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.
  • Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel.
  • Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts® or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card®. And if you fly, you can receive up to $200 in statement credits per calendar year after you select a qualifying airline and incidental fees are charged by the airline to your Platinum Card®.
  • $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card® on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times . Enrollment required.
  • $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Cost includes $12.95 plus applicable local sales tax. Plus Oops are excluded.
  • American Express has expanded The Centurion® Network to include 40+ Centurion Lounge and Studio locations worldwide. There are even more places your Platinum Card® can get you complimentary entry and exclusive perks.
  • $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline.
  • $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status is available to Basic Card Member only.
  • $300 Equinox Credit: Get up to $25 back each month on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card®. Enrollment required.
  • $189 CLEAR® Credit: Use your Card and get up to $189 back per year on your CLEAR® membership. CLEAR® is available at select airports and stadiums.
  • $695 annual fee.
  • Terms Apply.
  • See Rates & Fees

The original call to the Amex Platinum Concierge was extensive and they asked about all my preferences, which allowed them to cater the experience to what worked best for me. We spoke about what events I was looking to book, where I wanted to stay, and how and where I wanted to fly into London.

In regards to the flight booking, they asked me my preferred airline, flight times, and airport preferences. In addition, I was able to save over $2,000 on my United Airlines business class flights since they used the International Airline Program and the Insider Fares tool.

The hotel booking involved questions on my preferred hotel experience, including whether or not I wanted a hotel chain or local experience, along with my neighborhood preferences. Personally, I opted for a hotel brand that I’ve stayed with before, The London Edition.

Since the American Express Travel consultants booked it, I received benefits like a room upgrade, a $100 experience credit, early check-in and late checkout, and complimentary breakfast through the Fine Hotels and Resorts Program**. I’ll also receive a $200 statement credit on my card thanks to the Amex Platinum’s annual hotel credit.

During my stay, I was interested in getting tickets to Wimbledon and Adele at BST Hyde Park. The American Express Travel consultants were able to secure my tickets to both and provide me access to the American Express Experiences on-site, including the Card Member Lounge, along with mezzanine floor access at BST Hyde Park which included amazing views over the Great Oak Stage .

For the events, the American Express travel team also booked me transportation to and from my hotel to make it easier to get there.

With the Platinum Card, I was also able to access American Express lounges at both airports on my trip, which is a perk I often utilize when traveling.

How to use the American Express Platinum Concierge

To use the Amex Platinum Concierge, you call the number on the back of your Platinum Card. You’ll be connected to the team who will then connect you with American Express Travel consultants. After a conversation with them about your preferences, they’ll get to work on planning your trip.

They will give you a time range and you’ll hear from them via email or a phone call to further plan the trip. When everything is finalized, they’ll use your Platinum Card (with your permission, of course!) to book everything and send over all the confirmations via email.

Personally, I didn’t find any downsides to using the service. The team was super receptive to my needs and worked with my specifications for everything, ranging from the hotel to the activities I wanted to do. I’ll absolutely use the Amex Platinum Concierge on future trips — especially because it made everything so seamless.

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