Bread Financial Comenity Bank waives credit card fees system outage

For at least the past week, some Bread Financial customers have been unable to access their credit card accounts online and over the phone amid a planned system update.

Formerly Alliance Data, the Columbus-based financial services company manages about 130 private-label and co-brand credit card programs for partners including the NFL, Victoria’s Secret, Ulta Beauty and Kay Jewelers.

Customers with cards for Victoria’s Secret, Ulta, IKEA, Sephora and others have taken to Twitter to complain that they have been unable to pay their bills. They have expressed concerns about late fees and decreased credit scores.

Chillicothe resident Justin Sparks, 24, said he was having trouble logging onto his account for his PlayStation rewards card from June 23 to June 30.

“I was not notified or anything about them doing an update,” Sparks wrote in a message to The Dispatch. “I looked to Twitter to figure out what was going on, and saw many other people were having the same issues.”

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